Freshdesk

Community-contributed integration

This integration is community-maintained. Reference: ory/integrates/support-helpdesk/freshdesk.

Freshdesk is a customer support platform. You sync Ory identities into Freshdesk Contacts so support agents see identity context when handling tickets.

How it works

An Ory Action on registration.after or settings.after runs asynchronously and calls the Freshdesk REST API to upsert the contact (POST /api/v2/contacts).

For authentication, use HTTP Basic with the API key as the username and the literal X as the password, per Freshdesk convention.

Notable

• The POST returns 409 if the contact already exists by email, so your handler treats 409 as success.
• Add an optional ory_identity_id custom contact field for stable cross-system lookup.

Resources

• Freshdesk API
• Ory Actions
• Reference: ory/integrates/support-helpdesk/freshdesk